Returns & Refunds

We want customers to receive the products they ordered in appropriate condition. Because many wellness products are consumable or hygiene-sensitive, return eligibility depends on the condition of the goods and the circumstances of the request.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or incomplete, contact us promptly through our Contact page. Include your order number and clear photographs where relevant so the issue can be reviewed.

Change-of-Mind Returns

For safety and hygiene reasons, opened, used, unsealed, or tampered consumable products generally cannot be returned for change of mind. Unopened products may be considered for return depending on the product, destination, and fulfilment status.

Cancellations

If you need to cancel an order, contact us as soon as possible. Orders that have already been packed, dispatched, or handed to a carrier may no longer be cancellable.

Refunds

Approved refunds are issued through the appropriate available method after the request has been reviewed. Processing time may vary depending on the payment provider.

Contact Us

For a return, cancellation, or refund request, please use our Contact page and provide your order number and the reason for your request.